kikya Terms and Conditions

These terms and conditions ("Terms") apply to the use of the kikya platform and all its services. By using the kikya.cam website and its applications, you are voluntarily agreeing to these terms. These terms shall be considered a legal agreement.

kikya is an online gaming and betting platform that provides cricket betting, slot games, live casino and other gaming services for users in Bangladesh. We are committed to ensuring a safe, fair and transparent environment.

1.1 Scope of Applicability

These terms apply to all products and services of kikya, including the website, mobile version, gaming services, promotional offers and customer support. By using any kikya service, you agree to comply with the following conditions:

• You are at least 21 years of age and are legally residing in Bangladesh.
• You are entering into this agreement with full legal capacity.
• Online gaming is not prohibited for you under the laws of your country or region.
• You are using this platform in your own interest and with your own funds.

1.2 Language and Interpretation

These terms are written in Bengali and apply to the Bangladesh market. In the event of any dispute, the Bengali version of this document shall be considered final. The words "we", "kikya" or "platform" in the terms refer to kikya and its operating entity. "You" or "user" refers to a registered account holder or a person visiting the platform.

To use gaming services on kikya, you must register a valid account. Only one account may be registered per mobile number or email address.

2.1 Registration Requirements

• A maximum of one account is permitted per person. Creating multiple accounts will result in all accounts and balances being forfeited.
• All information provided at the time of registration must be true, accurate and complete.
• It is your responsibility to keep your account information up to date.
• Keep your password confidential. Do not share your password with anyone.

2.2 Identity Verification (KYC)

We may request identity verification at any time. Before processing a withdrawal request, you may be required to provide the following documents:

• A scanned copy of your National Identity Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (mobile banking statement).

If verification documents are not provided within the specified time, the account may be temporarily suspended.

kikya is operated for persons aged 21 and above only. Access to the gaming platform by minors is strictly prohibited.

You must remain vigilant to ensure that no minor member of your household is able to access this platform. The use of parental control software is recommended.

kikya ensures fast and secure financial transactions through Bangladesh's major mobile banking services.

4.1 Deposit Rules

• Minimum deposit amount: ৳200 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay.
• Deposit transactions are generally processed instantly.
• The mobile banking number used to deposit must be registered in your name.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Normal processing time: 10 to 45 minutes.
• Withdrawals can only be made through the same method used for the deposit.
• Withdrawals may be delayed until identity verification is complete.
• kikya reserves the right to suspend withdrawals during the investigation of suspicious activity.

4.3 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Account balances will always be displayed in Taka. kikya does not provide any currency conversion service.

kikya offers various promotional offers and bonuses. These bonuses are subject to specific conditions.

5.1 Welcome Bonus

New users can receive a welcome bonus of up to 120% up to ৳5,000 on their first deposit. The following conditions must be met to receive this bonus:

• The first deposit must be made after registration to receive the bonus.
• The wagering requirement for the bonus is 15 times the bonus amount (15x).
• Bonus funds cannot be withdrawn until the wagering requirement is met.
• kikya has the final right to determine eligibility for receiving a bonus.

5.2 VIP Program

We have a three-tier VIP program for regular players:

• Bronze: Weekly cashback up to 0.3%. You can join this tier through regular play.
• Silver: Weekly cashback up to 0.7%. You can be promoted from Bronze through greater activity.
• Gold: Weekly cashback up to 1.0%. For the most active and loyal members.

The criteria and benefits for VIP tier determination may change. Contact live chat for the latest information.

5.3 General Bonus Terms

• A bonus offer may be used only once per person or per household.
• Bonuses may only be used on eligible games — specific restrictions may apply.
• kikya reserves the right to cancel a bonus if misuse is suspected.
• Multiple bonuses cannot be active at the same time.

All games on the kikya platform are conducted fairly and transparently. We believe in the principle of fair play.

6.1 Game Results

All game results are determined by Random Number Generator (RNG) technology. kikya does not control game results in any way. All game results are final and cannot be changed.

6.2 Betting Limits

Each game and market has its own minimum and maximum betting limits, which are displayed in the game interface. kikya reserves the right to change betting limits on specific accounts.

6.3 Technical Issues

If a game is cancelled due to a technical error, bets will be refunded. kikya is not responsible for issues caused by loss of internet connection. Any winnings awarded under faulty conditions will be considered void.

6.4 Sports Betting

The following rules apply to betting on cricket and other sports events:

• Odds given during a match are final and may change after the match starts.
• In cases of suspected match fixing or corruption, all related bets may be cancelled.
• If a match is cancelled due to a natural disaster or other reason, the bet refund policy applies.

The following activities are strictly prohibited and may result in account cancellation and legal action:

• Creating or operating multiple accounts.
• Providing false or misleading information.
• Operating an account on behalf of another person or selling an account.
• Bonus abuse or exploiting loopholes in the bonus system.
• Using automated software, bots or hacking tools.
• Gaming with third-party funds or money laundering.
• Intentionally exploiting platform errors or bugs.
• Harassing or threatening other users or staff.
• Impersonating a kikya employee or representative.
• Conducting any illegal activity through the account.

kikya reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of the terms and conditions.
• Fraudulent or suspicious activity.
• Evidence of bonus abuse.
• Failure to complete identity verification.
• Suspicion of money laundering or other illegal financial activity.
• Self-exclusion at the user's own request.

8.1 After Account Closure

If the account is not closed due to a breach of terms, any valid funds in the balance will be refunded. The balance may be held during the period of investigation. Our decision is final, but you may contact the support team.

8.2 Self-Exclusion

As part of responsible gaming, you may request to temporarily or permanently close your account yourself. To make such a request, contact us via 24/7 live chat or send an email to [email protected].

Details on how your personal information is collected, stored, and used are described in our Privacy Policy, which forms an integral part of these terms.

kikya is not responsible for any loss caused by unauthorised access to your account, unless it results from a security failure on our part.

To the maximum extent permitted by law, kikya is not liable for:

• Any financial loss arising from gaming.
• Game losses due to internet disconnection or technical issues.
• Faults in third-party software or services.
• Issues with the user's own device or network.
• Force majeure circumstances (natural disasters, war, government restrictions).

kikya provides an entertainment service. We do not guarantee any specific income or winnings. Gaming always carries financial risk and users must be aware of this.

kikya places the highest importance on responsible gaming. We believe gaming is for entertainment, not a means of livelihood.

11.1 Self-Control Tools

You can set the following limits on our platform:

• Set weekly or monthly deposit limits.
• Set session time limits.
• Temporary or permanent self-exclusion.
• Cooling-off period (a break from play).

To access these features, contact us via 24/7 live chat or visit the Responsible Gaming page.

11.2 Warning Signs

If you experience any of the following symptoms, please seek help:

• Placing more bets to try to recover losses.
• Family or professional relationships being harmed due to gaming.
• Spending beyond your set budget.
• Wanting to stop gaming but being unable to do so.

21+ For those aged 21 and above only.

For any dispute or complaint, please follow the process below:

12.1 Initial Complaint

First, contact our customer support team:

• Via 24/7 Bengali live chat.
• Email: [email protected] (with full details).

We will try to resolve your complaint as quickly as possible.

12.2 Finality of Decisions

For disputes regarding game outcomes, game logs and server records will be considered as final evidence. For disputes regarding financial transactions, payment gateway records will be accepted as valid evidence.

12.3 Dispute Timeframe

Any complaint related to a specific transaction or game must be submitted within 30 days of the event. Complaints submitted after this deadline may not be considered.

kikya reserves the right to change or amend these terms at any time. In the event of changes:

• The revised terms will be published on the website and the "Last Updated" date will be changed.
• Users will be notified by email in the case of significant changes.
• If you continue to use the platform after any changes, you will be considered to have accepted the new terms.
• If you do not agree to the new terms, you have the right to close your account.

You are advised to visit this page regularly to stay informed about updates.

If you have any questions about these terms or need assistance, please contact us:

Our support team provides service in Bengali. We are ready to help you with any issue.