kikya Privacy Policy — Your Data, Our Responsibility

Welcome to kikya. This Privacy Policy applies to the kikya website and all of its associated services. When you use our platform, register, or use any of our services, you are considered to have accepted the terms of this policy.

kikya operates a safe, transparent, and responsible online entertainment platform for users in Bangladesh. We take the privacy of your personal information very seriously and refrain from disclosing your information to third parties without authorization under any circumstances.

The following types of information may be collected in order to operate the kikya platform effectively and to provide you with the best possible service:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — users aged 21 and above only)
• Email address and mobile number
• Residential address
• National ID card or passport number (where identity verification is required)
• Payment method details: required information related to bKash, Nagad, Rocket, and Upay accounts

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device language settings
• Visit times on the platform, page view history, and session information
• Data collected through cookies and similar tracking technologies
• Gaming activity records: bet amounts, win/loss history, and transaction details

2.3 Information Received from Third Parties

• Transaction verification information received through payment processing partners
• Confirmation information received from identity verification service providers
• Risk assessment data received from fraud prevention services

We use your information only for the following lawful purposes and for no other purpose:

• Account management: To create, verify, and keep your kikya account secure.
• Service delivery: To process betting, gaming, and financial transactions.
• Age and identity verification: To ensure services are provided only to those aged 21 and above.
• Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
• Customer support: To provide 24/7 assistance with any of your questions or issues.
• Personalized experience: To recommend relevant offers and games based on your preferences.
• Legal compliance: To comply with applicable laws and regulations.
• Communications: To send important updates, transaction confirmations, and service notifications.

kikya uses the highest industry-standard technology to protect your information. Our security framework consists of the following layers:

4.1 Technical Security

• All data transmissions are secured through SSL/TLS encryption technology.
• Sensitive data stored on servers is encrypted to AES-256 standard.
• Two-Factor Authentication is available.
• Continuous security monitoring and automated threat detection systems.
• Regular security audits and penetration testing.

4.2 Administrative Security

• Only authorized staff are granted limited access to the data they need.
• Confidentiality agreements are mandatory for all staff.
• Data access logs are reviewed regularly.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide services. After account closure, information may be retained for a defined period to meet legal requirements. Once that period has passed, the information is securely deleted.

kikya may share your information with third parties in the following limited circumstances. In each case we ensure that the information is provided only to the minimum extent necessary and for a specific purpose:

5.1 Service Partners

Our payment processing partners — bKash, Nagad, Rocket, and Upay — receive the information necessary to complete financial transactions. These partners are contractually bound to comply with strict privacy rules.

5.2 Identity Verification Agencies

Limited information may be shared with authorized verification agencies to confirm user identity and prevent unlawful activity.

5.3 Legal Obligations

Information that is legally required may be provided in response to applicable laws in Bangladesh, court orders, or lawful requests from government agencies. In such cases we will endeavor to notify you in advance where legally permitted.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. However, the new controlling party will be bound to comply with all terms of this privacy policy.

The kikya website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the website — they store login sessions, security tokens, and language preferences. These cannot be disabled.
• Functional cookies: Store your preferences, game settings, and personalization information.
• Analytics cookies: Help improve services by reviewing platform usage. This information is analyzed in aggregate.
• Security cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can delete cookies or refuse to accept new cookies from your browser settings at any time. However, if essential cookies are disabled, some features of the platform may not function correctly.

You have the following rights regarding your personal information and kikya is committed to respecting them:

7.1 Right to Access

You may ask us at any time what information we hold about you and for what purpose it is being used.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate business requirements.

7.4 Right to Object to Processing

You may object to your information being used for specific purposes. For example, the option to opt out of marketing communications is always available.

7.5 Right to Data Portability

You may receive your information in a structured and easily readable format.

kikya is for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21. If we become aware that information about a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If parents or guardians discover that their minor child has registered on our platform, please contact us. We will resolve the matter promptly.

Our servers and service providers may be located in various countries. Wherever your information is processed, we ensure it remains protected in accordance with this privacy policy and applicable data protection regulations.

For international data transfers, we ensure standard contractual clauses and appropriate safeguards are in place so that your information remains secure at all times.

kikya may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a clear notice on the platform. The date of the change will always be shown at the top of this page under "Last Updated".

Continuing to use the platform after any changes means you are considered to have accepted the revised policy. We recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support (via the chat widget on the website)

We aim to respond to your request as quickly as possible, generally within 48 hours.